Welcome to the TimeGear Radio support page. We are committed to providing you with the best listening experience.
Q: How do I keep the radio playing in the background?
A: TimeGear Radio supports background audio by default. If the audio stops, please ensure that your device is not in "Low Power Mode," as this may limit background activities to save battery. Also, make sure you have a stable network connection.
Q: Why is the radio stream buffering or intermittent?
A: Buffering is usually caused by a weak internet connection. Try switching from Cellular to Wi-Fi, or vice versa. Some public radio streams may also have temporary server issues.
Q: Does the app collect any personal data?
A: As stated in our Privacy Policy, we only collect limited technical data (such as push notification tokens and device identifiers) strictly necessary for app functionality. We do not collect names, email addresses, or other personally identifiable information (PII).
Q: Why are my favorite radio stations not syncing across multiple devices?
A: Please make sure iCloud is enabled for TimeGear Radio in your device's iCloud settings. You also need to turn on the sync switch for Favorites in the app settings on each device.
Q: Why hasn't my app data from one device synced to my other devices?
A: First, make sure iCloud is enabled for TimeGear Radio in your device's iCloud settings. Next, turn on the sync switches in the app settings on each device. Different types of data may sync at different times: Favorites sync automatically when iCloud is available, while other items sync each time the app is opened. Please note that iCloud sync itself may also have some delay.
Q: I subscribed to membership on one device. How can I use membership features on my other devices?
A: First, all devices need to be signed in with the same Apple Account so your membership status can sync across devices. If your membership status still does not appear on another device while using the same Apple Account, tap Restore Purchase at the bottom of the subscription page to restore your membership.
If you have any issues, bugs to report, or feature requests, please don't hesitate to reach out to us.
Email: [email protected]
Response Time: We typically respond within 24-48 hours.
Your feedback helps us improve. If you love the app, please consider leaving a review on the App Store!